Credit Cards: Credit cards will not be charged until your order is packed and ready to ship. We do this because we our shipping charges are based on actual shipping charges and to verify all items are in stock.
Ordering Methods: We accept orders by mail, phone, fax, in store, email or online through our secure shopping cart.
Prices: Prices are as shown on web site. Items that are out of stock are subject to price change upon arrival or new stock due to fluctuations in shipping costs, exchange rate and price increases. Before shipping any backordered or preordered items we will contact you.
Discounts: Individual sale item prices will be shown in the shopping cart. If you wish to receive a proforma invoice, please include your request in the Comment section of submitting your order. This is suggested for those of you who wish to pay via check, money order or wire transfer.
Payment: Payment must be received in full before shipping. We accept the following methods of payment:
Exchanges & Returns: refunds and exchanges on items returned within 14 days. Please call before returning or exchanging an item and include a note with the reason for return.
Stock: We stock multiples of most current items. Although an item is listed as in stock on our web site it is subject to prior sale. This is especially true on hand built, limited run and discontinued models that we list on our site which we may only have 1 in stock. Some out of stock models may not be produced again for months or even years based on the manufacturer and model. If an item is out of stock and not expected in within 2 weeks, we will issue a refund if payment is sent in advance.
Backorders: Only accepted at your request. You may place your name on our back order list and we will notify you when the item is in stock.
Pre-orders: You may preorder any new item. We will contact you when the model is in and will not charge you until the item is shipped to you. The exception is for special order items that require a deposit.
Gift Certificates Available: We offer gift certificates in any amount.
If you have any other questions please email us at sales@ConstructionScaleModels.com